In the challenging realm of healthcare, where compassion and resilience are vital, Mackenzie's guiding light is empathy. This profound quality has not only shaped her into a better healthcare professional but has also transformed her approach to patient care.
Continue reading to explore Mackenzie's journey as an ER nurse, and how she provides quality patient care.
Embracing Empathy and Compassion
Empathy is the foundation of my approach to patient care, especially in the fast-paced ER environment. It allows me to see each patient as a unique individual and treat them with the same compassion I would want for my own loved ones. By understanding their perspective and stepping into their shoes, I create an atmosphere where patients and their families feel valued and supported, even during vulnerable moments.
Creating Connection in a Fast-Paced Environment
Establishing rapport in a high-pressure setting can be challenging, but taking a few extra moments to communicate openly makes a big difference. I listen to my patients’ concerns and questions before beginning any task, helping them feel informed and understood. Explaining each step of their care along the way helps ease anxieties and builds trust, even in the midst of a hectic environment.
Answering Questions and Providing Reassurance
Delivering comfort goes beyond medical tasks—it’s about empowering patients to feel secure and involved in their care. I make it a priority to answer questions about medications, procedures, and overall plans to foster a collaborative atmosphere. This approach not only builds trust but also helps patients feel more confident and comfortable with their treatment.
Advice for New Healthcare Professionals: Be Patient with Yourself
For new healthcare professionals, starting in the field can be overwhelming. My advice is to give yourself grace; learning curves are natural, and growth takes time. As you navigate both physical and emotional care, remember to pause and allow patients to ask questions. Small acts of empathy and patience go a long way in supporting them and providing holistic care.
Prioritizing Well-Being and Mindful Practices
Since beginning my ER residency in 2023, I’ve recognized the importance of self-care to sustain my energy and avoid burnout. Prioritizing sleep has been transformative, boosting my memory, reducing anxiety, and helping me stay focused during long shifts. Incorporating daily practices like journaling, skincare routines, and staying active has also become essential for managing stress and recharging.
Finding Balance for Optimal Patient Care
In healthcare, self-care isn’t just a personal choice—it’s essential for providing quality care. Dedicating time each day to activities that bring joy, whether through fitness, reading, or small rituals, prevents burnout and ensures I can fully support my patients. This balance allows me to stay resilient, present, and prepared to offer the highest level of care.
To learn more about Mackenzie's journey as a healthcare professional, follow her on Instagram.
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