Frequently Asked Questions

We want you to feel comfortable and confident in your Care+Wear products. To help you find the best fit, please refer to our size guidesand sizing video. If you need extra guidance, our team is always happy to help—just reach out to wecare@careandwear.com

To help your Care+Wear product last, please follow these care instructions:

• Follow the specific wash instructions included with your garment.
• Wash before use.
• Do not iron or bleach.
• If you experience any redness or swelling while using our products, please contact your doctor immediately.
  

Our best sellers can go quickly, but we’re always working to restock. Sign up for a restock notification on the product page and we’ll let you know when your item will be back.

We aim to get your order to you as quickly as possible.

• Orders placed before 3 PM ET, Monday–Friday are processed the same day.
• Orders placed on weekends or holidays will be processed the next business day.
• International orders may take up to two additional days to fulfill.

We want you to be happy with your purchase. If something isn’t quite right, we’ll do our best to make it better.

• Returns: Eligible for a refund within 30 days of receipt.
• Exchanges: Available within 30 days of receipt.
• Some items, including markdowns, international orders, gowns, embroidered products, and face masks, are final sale and cannot be returned or exchanged.

Start your return or exchange here.

• Free standard shipping on U.S. orders over $50.
• Orders under $50 ship for $5.95.
• Need it faster? We offer 2-3 day shipping for $24.95.

If your item arrives damaged or defective (which is rare but does happen), we’ll make it right. Please email us at wecare@careandwear.com with your order number and a photo if possible. We’ll take care of it right away.

• Our PICC Line Covers are eligible for FSA/HSA reimbursement.
• We do not work with insurance providers directly, but you can submit your purchase receipt for reimbursement.

An itemized receipt is automatically sent after purchase. If you need another copy, email wecare@careandwear.com, and we’ll send it your way.

We accept Visa, MasterCard, American Express, JCB, Discover, Amazon Pay, PayPal, and Apple Pay.

A Care+Wear gift card is a thoughtful way to support someone you care about. Choose the amount, and the recipient can select what they need most.

Please note: E-gift cards are non-refundable.

We’ve partnered with Klarna to offer Pay in 4 on orders over $35. Learn more here.

We’d be honored to partner with you. Email purchaseorders@careandwear.com , and a member of our team will be in touch. You can also learn more on our Wholesale page.

Since embroidered items are customized just for you, they are final sale and not eligible for return or exchange.

We’re unable to make changes once an embroidery order is placed. Please double-check your selections before completing your purchase.

To ensure your order is just right, we provide a digital rendering at checkout. Please review it carefully before finalizing your order.

We currently offer Black, Navy, and White embroidery. Have another color in mind? Let us know at wecare@careandwear.com—we love hearing your suggestions!

You can choose from Script or Block fonts. If you have suggestions for additional font options, reach out—we’d love to hear them!

Please allow 10-14 extra days for embroidery orders, plus shipping time. Expedited shipping won’t speed up embroidery processing.

At this time, we only offer text-only embroidery for purchases made on our website. If you're interested in bulk orders with logos, please email our sales team at sales@careandwear.com to explore your options.

Each line of embroidery is limited to 28 characters, including spaces.

For large orders, we’d love to help! Reach out to sales@careandwear.com to discuss special pricing.